Custom Service Agreement
Rigosys promises to repair products according to the following terms and conditions:
Warranty Product Repair
1.During the warranty period, Rigosys reserves the right to repair or replace damaged products at its discretion.
2.If a product fails within three months of shipment from Rigosys under normal installation and use, Rigosys will provide replacement service.
3.For products that fail during the warranty period, Rigosys will provide RMA repair service.
4.Customers are responsible for the risk of loss or damage during outbound shipping and must pay the outbound shipping costs and use the original packaging or packaging with equivalent protective effect to send the product.
5.Products repaired by Rigosys have a 90-day warranty period, with the final warranty date being the last day of the five-year warranty or the 90-day warranty.
Non-warranty Product Repair
1.Failure to install and use as instructed in the manual.
2.Damage caused by environmental conditions not meeting the product requirements.
3.Users modifying the product’s structure or circuits themselves.
4.Damage caused by irresistible accidents or human negligence.